Refund Policy | ToShopy.com
For any questions related to refunds, please contact us at: 📧 info@toshopy.com
At ToShopy.com, we work hard to make your shopping experience 100% satisfying. However, we understand that sometimes you may need to return a product or request a refund. That’s why we’ve created a clear, fair, and transparent Refund Policy to protect your rights as a customer and give you full confidence when shopping on our marketplace.
📅 Timeframe to Request a Refund
You may request a refund within 14 calendar days from the date you received the product. To start the process, please email us at info@toshopy.com with the following details:
Order number
Purchase date
Reason for return or refund
Photos of the product (if applicable)
✅ Refund Approval Conditions
To approve your refund request, the following conditions must be met:
The product must not be used or damaged.
It must be returned in its original packaging (including manuals, tags, accessories, etc.).
The product must not be among the non-refundable items (see section below).
Proof of purchase must be provided (order number and payment confirmation).
❌ Non-Refundable Items
Certain items are non-refundable due to hygiene, safety, or customization, such as:
Underwear and swimwear
Used cosmetics or beauty products
Personal care items (toothbrushes, razors, etc.)
Clearance or liquidation sale items
Customized or made-to-order products
🌐 Return Process Step-by-Step
Request a refund: Email info@toshopy.com with the required details.
Wait for confirmation: Our team will review your case and respond within 2–4 business days.
Ship the product: If approved, we’ll send you return instructions.
Product verification: Once received, we’ll verify the product meets the stated conditions.
Refund issued: If everything is in order, we’ll process the refund to your original payment method.
💶 Estimated Refund Time
Refunds may take 5 to 10 business days from the moment we confirm the returned product. The exact timing depends on your bank or payment provider.
⚠️ Partial Refunds
Partial refunds may apply in cases such as:
Incomplete or slightly damaged products caused by the customer
Missing original items (manuals, parts, etc.)
Partial promotions or bundled product returns
🚫 Refund Request Rejection
ToShopy.com reserves the right to decline refund requests under the following conditions:
Improper use of the product
Obvious tampering or intentional damage
Return request submitted after the deadline
Fraud or abuse of our refund policy
🚀 Return Shipping
Customers are responsible for the return shipping costs, except in the following cases:
Defective or damaged item upon delivery
Incorrect item received
In these cases, ToShopy.com will cover the return shipping.
🧱 Returns for Orders from Multiple Sellers
If your order includes products from different sellers within the marketplace, each refund may require a separate process. Our team will guide you through it step by step.
🤝 Our Commitment to You
We want your experience with ToShopy.com to be easy, secure, and worry-free. That’s why our Refund Policy is designed to protect you as a buyer, while also supporting a fair marketplace for our sellers.
If you have any questions or issues, please don’t hesitate to reach out to:
📧 info@toshopy.com
